Vibrant Publishers App Support

Welcome to the Vibrant Publishers Support Center.

We're here to help you get the most out of your learning experience. If you have any questions, encounter technical issues, or need assistance with your account, our support team is ready to assist.

Contact Support

Email: reachus@vibrantpublishers.com

Support Hours: 3am to 12pm GMT

Response Time: We aim to respond to all support requests within 1–2 business days.

How We Can Help

Our support team can assist you with:

  • Account creation and login issues
  • Password reset assistance
  • Access to purchased books and content
  • In-app purchases and Sparks-related queries
  • Certificate course access and quiz-related issues
  • AI Study Assistant questions
  • Technical issues, bugs, or app crashes
  • Feedback and feature requests

Frequently Asked Questions

1. I can't log in to my account.

Please ensure you are using the correct email address and password. If you've forgotten your password, use the Forgot Password option on the login screen.

2. My purchased content isn't visible.

Ensure you are logged into the same account used to make the purchase. If the issue persists, contact our support team with your purchase details.

3. How do I restore my purchases?

Open the app while signed in with your original account. If your purchases are not restored automatically, please contact support with your order information.

4. I found an error in a book or AI response.

We appreciate your feedback. Please report the issue by emailing us with:

  • Book title
  • Chapter or page number (if applicable)
  • Description of the issue
  • Screenshot (optional)

5. My app is crashing or not working correctly.

Before contacting support, please try:

  • Updating to the latest version of Vibrant Publishers app
  • Restarting your device
  • Checking your internet connection
  • Reinstalling the application (if appropriate)

If the issue continues, please include your device model, Android version, and a brief description of the problem.

6. How can I delete my account?

You can delete your account from within the app:

Profile → Delete Account

If you experience any issues, please contact our support team.

Privacy & Security

Your privacy is important to us.

For information about how we collect, use, and protect your personal information, please refer to our Privacy Policy.

Privacy Policy: https://www.vibrantpublishers.com/policies/privacy-policy

Terms of Service

For the terms governing the use of Vibrant Publishers app, please visit:

Terms of Service: https://www.vibrantpublishers.com/policies/terms-of-service

Report a Bug

If you encounter a bug, please include the following information in your email:

  • Device model
  • Android version
  • App version
  • Steps to reproduce the issue
  • Screenshots or screen recordings (if available)

This helps us investigate and resolve issues more quickly.

Feedback

We continuously work to improve the Vibrant Publishers app.

If you have suggestions for new features or improvements, we'd love to hear from you.

Email us at: reachus@vibrantpublishers.com

Thank you for using the Vibrant Publishers app.

We appreciate your feedback and are committed to providing the best possible learning experience.