Service Management

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$90.00 USD $33.00 USD

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$90.00 USD $33.00 USD

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Customer Reviews

Based on 6 reviews
67%
(4)
33%
(2)
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R
Rachel Thompson
Highly Practical and Informative

I loved how practical this book is. It provides real-world examples and actionable advice that can be applied immediately. Highly recommend!

J
John Williams
A Must-Have for Service Professionals

This book is an excellent resource for understanding the intricacies of service management. The concepts are clearly explained and practical.

C
Can Demir
Exceptional Guide to Service Strategies

The book offers exceptional insights into designing and managing service strategies. Its perfect for managers and entrepreneurs alike.

P
Priya Sharma
Comprehensive and Insightful

A great book for anyone wanting to master service management. It covers all the essentials, though I wish it had more modern examples.

S
Sarah Mitchell
A Benchmark Text for Modern Service Strategy

Christian Grnroos delivers a compelling exploration of service management that blends theory with practical frameworks. The books holistic view of service as a strategic tool is especially useful for todays customer-focused businesses. Its both insightful and applicableperfect for business leaders and graduate students alike.