Building Inclusive Work Cultures

Shifts in Society and Work Over the last three years, American society has experienced a shift in how we live, work, and develop relationships. The workplace has been significantly impacted not only by how people work but where they work. With these changes, there is a particular focus on workplace culture and Diversity, Equity, and Inclusion (DEI). National Issues and Organizational Responses Understanding how to address issues like Affirmative Action in college admission processes, abortion rights, and same-sex marriages has been controversial and Supreme Court-worthy, dividing our country. Amid this national turmoil, many organizations have been called to task regarding social positioning. In response, there’s been an increase in diversity and social responsibility professions. However, a trend has emerged where organizations have started to abandon their DEI commitments, with headlines suggesting a lack of prioritization and the displacement of women of color, who largely occupy DEI positions. Addressing DEI Challenges and Opportunities Struggles with DEI Practices With the reawakening of how a lack of DEI impacts people’s ability to thrive, organizations have struggled with best practices and authenticity in addressing these issues. A scarcity of experts and lack of common knowledge result in much trial and error. As the field matures and weeds out the bandwagoners, we begin to understand the key elements required for cultural shifts in workplaces. The Role of Leaders in DEI Initiatives Leaders are a unique piece of the DEI puzzle. However, the skill of inclusive leadership isn’t always intuitive and must be developed. This development is the organization’s responsibility, alongside a firm commitment to DEI from the President/CEO. In my book Inclusive Leadership Essentials You Always Wanted to Know, I explore the critical role leaders play in driving successful DEI initiatives. Leaders are a unique piece of the DEI puzzle. However, the skill of inclusive leadership isn’t always intuitive and must be developed. This development is the organization’s responsibility, alongside a firm commitment to DEI from the President/CEO. In the book, I delve into practical strategies and insights that help leaders foster an environment where DEI is not just a checkbox but a core component of the organizational culture. Inclusive Leadership Essentials You Always Wanted to Know is a definitive manual for any leader looking to promote inclusivity and effective communication in the organization. Key Elements for Organizational Change Alignment and Commitment Alignment of values around social issues is crucial as it reflects whether leaders authentically support the organization’s stance. This alignment must be analyzed to avoid adverse impacts on culture and DEI work. Commitment to behavioral changes is also essential, as leaders influence practices like hiring, development, and respect within the organization. Processes, Systems, and Measurement Processes and systems are critical for sustainable DEI change. Organizations can impact cultural, behavioral, and interpersonal shifts by evaluating and modifying these processes. Measuring DEI success can start with assessing leadership competencies and management outcomes. Leadership's Role in Cultural Shifts Leaders must be empowered to influence and implement organizational changes. When DEI actions tie into leadership performance requirements, they become organizational priorities. The role of the DEI leader is to provide the awareness, tools, resources, and skills necessary to lead a diverse workforce. Embracing a New Generation of Leadership The Path Forward Considering the recent changes in workforces, the urgency for sustainable, equitable, and inclusive cultures makes leadership key. Addressing tough organizational issues and advocating for DEI will necessitate a shift toward a new generation of inclusive-minded leaders. This journey begins with understanding leaders' beliefs, commitments, systems, and accountability. This blog is written by Dr. DeAnna Kimbrel Hopkins, author of Inclusive Leadership Essentials You Always Wanted to Know Dr. DeAnna Kimbrel-Hopkins, author of Inclusive Leadership Essentials You Always Wanted to Know To know more about the book, read: Vibrant’s Upcoming Book Offers Practical Strategies for Building Inclusive, High Performing TeamsVibrant’s Much-Loved Leadership Titles Get a Brand New Addition by Dr. Kimbrel-Hopkins

Over the last four years in the United States of America, we have suffered a major health pandemic, witnessed African-American civil rights being violated, and the Supreme Court ending race-conscious decisions that are geared toward addressing the impact of DEI on the social and personal liberties of its citizens. This, in turn, has impacted the lives of students and young adults. The current state of things makes it imperative to incorporate DEI initiatives in an academic setting. In this blog, we will be taking a closer look at how incorporating DEI initiatives affects students' academic performances, community engagement, and student outreach support along with many other components that hinder the overall educational experiences in a college setting. Key Impacts of DEI in Higher Education on Students Incorporating Diversity, Equity, and Inclusion (DEI) in higher education enriches the learning experience by bringing together students from varied backgrounds, which enhances critical thinking and innovation. Following are some research-based examples of how DEI impacts higher education. 3 research-based key impacts of DEI on student development Improved Student Performance According to Gurin et al.,(2002), when classrooms have a more diversified population more sophisticated in-class discussions and critical thinking occur. When students of underrepresented backgrounds feel supported and valued, their academic performance increases. The Association of American Colleges and Universities (AAC & U) in 2015 reported that students in higher educational institutions that recognized diversity and equity as part of their organizational structure had a higher probability of graduating on time than their counterparts. In 2017 the National Survey of Student Engagement (NSSE), created a report that correlated a diverse environment with a supportive system with a higher level of student engagement and academic success. Tinto (1993), wrote that educational institutions with  DEI policies and procedures in place did a better job in creating a sense of belonging for underrepresented students. This ultimately leads to higher retention rates. In other words, a diverse population inside the classroom allows students a crucial opportunity to learn from each other. Being exposed to each other's identities is an important part of what makes the higher education environment competitive economically, socially, and politically. It’s funny to think in the greatest country in the world, everybody thinks DEI initiatives inside institutions improve the journey for African Americans only. DEI helps men, women, people who possess disabilities, and first-generational learners use their voices. It provides all marginalized folks an opportunity to live the American dream of prosperity. Strengthened Community Engagement Bennet (2008) believed that when students are given the opportunity to interact with different cultures they are more prepared to work in a global environment. When higher education institutions focus on creating an inclusive and supportive campus environment, it attracts both students and faculty of a diversified population to that environment. Williams & Wade-Golden (2013), indicated that campuses that promote DEI collaboration and community engagement are able to maintain a good reputation and have more avenues to funding opportunities. DEI initiatives which are part of a strategic plan that works with community organizations assist students, such as activities like internships enable students to be equipped with appropriate 21st-century workforce skill sets. In summary, it seems that community engagement is likely to have a positive effect on social inequalities. Community engagement challenges can only be addressed through changes in people’s priorities, beliefs, habits, and loyalties. For leaders, it’s tempting to focus on straightforward technical challenges (such as developing criteria for funding a data-driven intervention) and to neglect pressing adaptive challenges (such as dealing with changes in relationships and behaviors that staff members, partners, and service recipients will experience with the rollout of that intervention). However, community engagement and DEI initiatives help change this mindset. Student Outreach DEI programs bring like-minded scholars together in a thriving environment. They can also connect students to faculty and staff, leading to a better, more personal college experience. DEI programs provide resources, projects, events, workshops, etc. — all for the betterment of the students involved. DEI programs can be the support structure for students to help them deal with any obstacles or hardships that they may experience. If DEI programs continue to be supported, more opportunities and support will be available to those who need it the most. Conversely, if DEI programs are eliminated, hundreds of thousands of students can feel lost and alone. These initiatives not only enhance individual lives but also contribute to a more inclusive and equitable society. DEI programs ensure that everyone has access to the resources and support they need to reach their full potential — so we need more of them, not fewer. Conclusion In conclusion, the need for robust Diversity, Equity, and Inclusion (DEI) initiatives in higher education has never been more critical. As we navigate the complexities of our current social landscape, it is clear that DEI not only enhances academic performance but also fosters community engagement and strengthens student outreach. The evidence shows that diverse and inclusive environments cultivate richer learning experiences, support student success, and empower individuals from all backgrounds to thrive. Book Cover of Diversity, Equity, and Inclusion Essentials You Always Wanted To Know - an all-inclusive guide to DEI incorporation. This blog is written by Dr. Denean Robinson, author of Diversity, Equity, and Inclusion Essentials You Always Wanted To Know. Find out more about the book here: Link to the book: Diversity, Equity, and Inclusion Essentials You Always Wanted To KnowAuthor: Denean Robinson Press Release: Dr. Denean Robinson’s Latest Book Provides A Roadmap For Creating DEI Inclusive Work Environments Also read: The Strategic Importance of DEI in the 21st CenturyDiversity in the Workplace Essentials- A Multi-Perspective View of Diversity in the 21st-Century WorkplaceUnderstanding why the human resource department is so vital for an organization ReferencesAssociation of American Colleges and Universities (AAC&U). (2015). Committing to equity and         inclusive excellence: A campus guide for self-study and planning. AAC&U.National Survey of Student Engagement (NSSE). (2017). Annual results 2017. NSSE.Bennett, M. J. (2008). Basic concepts of intercultural communication: Paradigms, principles, and           practices. Intercultural Press.Gurin, P., Dey, E. L., Hurtado, S., & Gurin, G. (2002). Diversity and higher education: Theory         and impact on educational outcomes. Harvard Educational Review, 72(3), 330-366.Tinto, V. (1993). Leaving college: Rethinking the causes and cures of student attrition (2nd ed.).         University of Chicago Press.Williams, D. A., & Wade-Golden, K. (2013). The chief diversity officer: A primer for college and         university leaders. Association of American Colleges and Universities.

After the COVID-19 pandemic, social and globalization strategies have become important in strategic planning for organizations. DEI (Diversity, Equity, and Inclusion) initiatives have become key elements in addressing internal and external policies, processes, and procedures for senior executives. Organizations have begun using data analytics to summarize the effects that DEI programs and partnerships have on their overall financial outcomes and workforce revitalization. In this blog, we will dive into the strategic importance of DEI initiatives for organizations in the 21st century. 3 ways of incorporating DEI initiatives in organizations DEI in the Spotlight: A Social Imperative DEI gained attention during the COVID-19 pandemic, as civil rights violations became more apparent across various sectors of society. Many institutions such as higher education entities and civic organizations were highlighted in the news for systemic inequities. These incidents sparked conversations and calls for action on a much broader scale. Some examples most of us might relate to are: ●  The constant civil rights violations experienced by African Americans underscored the urgent need for changes in laws to ensure equity and inclusion for all. Law enforcement agencies gained significant attention during the COVID-19 pandemic, highlighting the importance of corporate social responsibility (CSR) and diversity, equity, and inclusion (DEI) policies. ●  School systems began to experience the stigma associated with the "No Child Left Behind" concept, particularly during the pandemic. Many minority students, lacking access to the internet, were unable to receive instructional tutoring or attend classes alongside their peers. In response, several educational systems partnered with internet providers to offer affordable WiFi access and provided temporary laptops to ensure students could participate in their education remotely. These efforts aimed to bridge the digital divide and support equitable learning opportunities for all students. These social changes during the pandemic also pushed corporates to rethink their DEI policies. The next section of the blog dives into some notable examples of DEI initiatives taken by large organizations and their impact. Corporate Investments in DEI Fortune 500 companies began to invest significantly in DEI frameworks internally as a major activity to boost their strategic operations. According to the National Black Caucus (2024), these companies have allocated over $50 million to integrating DEI frameworks into their organizational infrastructure. DEI is increasingly being seen as a tool for enhancing corporate performance, particularly in terms of return on investment and building a diversification portfolio that strengthens business outcomes. Please see notable companies who have invested their resources into DEI initiatives: ●  Salesforce (2024, September 4), has invested in DEI through various initiatives, such as closing the gender pay gap, increasing workforce diversity, and promoting equal opportunities across the company. ●  Microsoft (n.d.) DEI report indicated that its leadership and technical teams actively tracked its DEI progress in its annual diversity reports. The company also focuses on supplier diversity and inclusive product design. ● Nike's (n.d.), “Until We Win” campaign focused on inclusive leadership development, and employee resource groups, which ultimately focused on their DEI commitments for product design and marketing efforts. Embedding DEI in Recruitment and Hiring Companies that invest in recruiting a diverse workforce are better positioned to reflect the makeup of society and expand their geographic and diverse customer base. By fostering a variety of perspectives and experiences, they are more likely to develop comprehensive products that drive innovation and creativity. Mentoring programs are crucial in developing a talented pool of diversified candidates, which reports suggest correlates to an 80% increase of higher job engagement and enthusiasm. A few examples include: ● Google (n.d.) utilizes structured interview processes and anti-bias training to ensure equitable hiring. Their "Building a Diverse Google" initiative has led to increased representation of women and minorities in technical and leadership roles. ● Intel’s ( n.d.) DEI efforts are to increase women and underrepresented minorities and supplier diversity by 2030. ● By 2025, Accenture (n.d.) will create inclusive leadership training and gender-balanced leadership. Corporate Social Responsibility and Competitive Advantage Corporate social responsibility (CSR) is a vital component for companies to build lasting and meaningful relationships with their customer base. By prioritizing ethical practices and community engagement, companies can meet industry standards and positively impact the societies in which they operate. Corporate social responsibility allows a company to build a positive brand image internally and externally which leads to competitive advantage. Senior Leaders who understand the DEI initiative can compete with high-profile contracts and are more likely to attract top-talent individuals from around the globe to be a part of their company. ●  Ben & Jerry's (2024, June 17), has been relevant in the areas of enhancing social activism, focusing on climate change, and discussing racial equity. ● Coca-Cola’s (n.d.) corporate social responsibilities include women empowerment initiatives, reducing environmental footprint, and promoting clean water access in underserved areas. ● TOMS (2024) pioneered the "One for One" model. The concept stems from the belief that once a customer purchases a pair of shoes then a pair of shoes is donated to someone in need. A Call to Action: Integrating DEI for Lasting Impact Incorporating DEI into an organization’s policies and procedures requires a collective effort from senior executives, employees, customers, suppliers, and distributors to align their day-to-day strategies and efforts with the mission and core competencies of the organizations they work for. For more detailed strategies and insights on building an inclusive culture, I invite you to explore my new book, "Diversity, Equity, and Inclusion Essentials You Always Wanted To Know”. It is designed to be an all-inclusive easy-to-understand guide for organizational leaders to incorporate DEI initiatives. This book is a part of Vibrant Publishers’ Self-Learning Management Series and is suitable for both experienced professionals and students who will be the leaders of tomorrow. This blog is written by Dr. Denean Robinson, author of Diversity, Equity, and Inclusion Essentials You Always Wanted To Know. Galley Cover of Diversity, Equity, and Inclusion Essentials You Always Wanted To Know - an all-inclusive guide to DEI for organizational leaders. Find out more about the book here: Link to the book: Diversity, Equity, and Inclusion Essentials You Always Wanted To KnowAuthor: Dr. Denean Robinson Press Release: https://www.vibrantpublishers.com/pages/press-release-diversity-equity-and-inclusion-essentials Also Read: Diversity in the Workplace Essentials- A Multi-Perspective View of Diversity in the 21st-Century WorkplaceUnderstanding why the human resource department is so vital for an organization References Congressional Black caucus. (2024, September 9). Congressional Black Caucus.https://cbc.house.gov/news/documentsingle.aspx?DocumentID=2610 Dismantling white supremacy demands advancing diversity, equity, and inclusion. (2024, June 17).https://www.benjerry.com/whats-new/2024/06/diversity-equity-inclusion Diversity, equity and inclusion. (n.d.-b).https://www.coca-colacompany.com/social/diversity-and-inclusion Diversity Annual Report - Google Diversity Equity & Inclusion. (n.d.).https://about.google/belonging/diversity-annual-report/2024/ https://www.intel.com/content/www/us/en/diversity/diversity-at-intel.html https://www.accenture.com/us-en/about/inclusion-diversity-index Microsoft. (n.d.). Diversity & Inclusion Report | Global Diversity and Inclusion at Microsoft.https://www.microsoft.com/en-us/diversity/inside-microsoft/annual-report#global-strategy,- local-implementation Nike. (n.d.). Until we all win. Nike News. https://news.nike.com/news/until-we-all-win Officer, A. L. S. C. E. (2024, September 4). Our 2024 Annual Equality Update. Salesforce.https://www.salesforce.com/news/stories/annual-equality-update-2024/ The Culture Makers | Accenture. (n.d.). [Video].https://www.accenture.com/us-en/about/inclusion-diversity-index TOMS. (n.d.). TOMS® | The TOMS 2024 Impact Report.https://www.toms.com/en-gb/impact/report

Emerging from the human relations/ behavioral management movement of the 1920s, Organizational Behavior (OB) was a response to the shortcomings of traditional management approaches. It signaled a shift towards recognizing and harnessing the human element in organizations—a shift that remains as pertinent today as it was then. Despite the profound changes in the workplace landscape over the decades, the core principles of OB have stood the test of time. One concern, nonetheless, remains: Is OB still applicable in today's rapidly evolving workplaces? The answer is a definitive yes! In fact, understanding the concepts of organizational behavior is more critical now than ever before. As workplaces become increasingly complex and diverse, the need to comprehend human behavior, motivation, and group dynamics becomes paramount. In this blog, we'll delve into the reasons why OB remains a vital component of effective management and why its relevance is more pronounced in today's dynamic work environments.     At the heart of any organization are its people. Regardless of technological advancements, organizations function through human effort and interaction. Organizational behavior studies the individual and collective behaviors within an organization. It examines personal factors influencing behavior and performance, offering insights that are instrumental in shaping effective management strategies. As Vic Clesceri, author of Organizational Behavior Essentials You Always Wanted To Know (2nd Edition) emphasizes, grasping OB principles “enables individuals to unlock their potential and contribute more effectively to their teams and organizations.”   The modern workplace is characterized by rapid technological advancements. Organizational behavior plays a pivotal role in helping organizations adapt to these changes. It assists in understanding how technology impacts employee behavior and performance. By providing insights into the integration of technology in work processes, organizational behavior aids in enhancing productivity and efficiency.   Globalization has led to increased diversity in the workforce. Organizational behavior emphasizes the importance of diversity and inclusion in today's organizations. It recognizes the value of different perspectives and experiences, fostering creativity and innovation. By promoting inclusivity, organizational behavior contributes to a positive work environment where all employees feel valued and respected. Discrimination is still rampant against diverse identities, for instance, the LGBTQIA community. Taking measures to stop this discrimination and foster an inclusive workplace is crucial.   Organizational behavior provides a framework for collaboration within organizations. It helps individuals understand their roles within teams and organizations, facilitating effective communication and cooperation. By promoting a better understanding of team dynamics and organizational goals, organizational behavior enhances teamwork and overall organizational performance.   Conclusion: Organizational behavior remains a vital aspect of modern management practices, offering valuable insights into human behavior, team dynamics, and organizational culture. By embracing the principles of OB, organizations can create a more inclusive, innovative, and adaptive workplace, ultimately leading to enhanced performance and success. Also Read: Human Resources Management in the Modern WorldChoosing Organizational Development as a CareerUnderstanding why the human resource department is so vital for an organization

In today's rapidly changing work culture, businesses and organizations are increasingly seeking individuals who are adaptable and capable of thriving in dynamic environments. This criterion emphasizes how vital it is to understand Organizational Behavior (OB). But what exactly does this term encompass? At its core, Organizational Behavior is an interdisciplinary field that explores the interactions among employees and the processes within an organization, all aimed at cultivating a harmonious and efficient work environment. It examines individual behavior within a company, the dynamics of team collaboration, and the interconnected effects of these elements. Moreover, OB takes into account various cultural dimensions, including gender, ethnicity, and the social dynamics inherent in the workplace. For this reason, understanding the intricacies of organizational behavior becomes important, and the second edition of Organizational Behavior Essentials You Always Wanted to Know is here to supplement your understanding of the topic. Front cover of Organizational Behavior Essentials You Always Wanted To Know - an all-in-one guide to understanding the intricacies of workplace dynamics. About the Book: Organizational Behavior Essentials (2nd Edition) is a book meticulously crafted to meet the diverse needs of its readers, presenting complex concepts in a clear and accessible manner. Vic Clesceri, author and expert in organizational development, understands the changing and challenging nature of keeping up with a company’s requirements and thus suggests useful tips and strategies that will be beneficial for professional success. The book begins with a comprehensive overview of work dynamics within a global context, highlighting the pivotal role of inclusivity and diversity. It is structured into three main sections—individual, group, and organization—each exploring the relationships and dynamics within and between these levels. Furthermore, the book delves into the theories and concepts crucial for understanding the intricacies of work and enhancing overall performance. Noteworthy features of the book include: Practical explanations of theories Relevant examples to enhance understanding Simple language, avoiding technical jargon that might confuse readers Chapter summaries for easy recollection and reference In its latest edition, the book includes two additional chapters dedicated to addressing the evolving landscape of organizational environments. One of these chapters focuses on the necessity of change and how effectively navigating change can be a significant asset. The final chapter delves into various assessment tools essential for evaluating an individual's capacity to meet organizational goals. This enables individuals to identify areas for improvement, while organizations tailor their goals to align with individual potentials, thereby bridging any gaps in goal fulfillment. In conclusion, Organizational Behavior Essentials not only equips readers with the knowledge and insights needed to navigate the complexities of modern work environments but also empowers them to drive positive change and foster a culture of inclusivity and innovation. By understanding and applying the principles of organizational behavior, individuals and organizations alike can cultivate a workplace that thrives in today's dynamic landscape. So, embark on this transformative journey today and become a leader in shaping the future of work! Order your copy from here. Also Read: Human Resources Management in the Modern WorldChoosing Organizational Development as a CareerUnderstanding why the human resource department is so vital for an organization  

Human resource professionals face many challenges as they attempt to grapple with the needs of the modern workforce. In an era where mental stability is considered equally important—if not more vital—than financial stability and job security, HR professionals have a new and complex shift in their roles and responsibilities. Earlier, the HR department was one that was just looked at as the department that hired people and processed salary requests. Now, it is more about being involved with the company’s work culture, and even creating a work culture for the company. In her podcast titled People Power: Insights and Strategies for HR professionals, Dr. Denean Robinson, professor and consultant in the field of human resources and leadership, explains the role of HR professionals in the modern world and how they can adapt to the changing requirements of the 21st-century workforce. HR professionals are responsible for a good work culture Ever since the COVID-19 pandemic, there has been a change in the way people view work and how organizations ought to function. The pandemic birthed a whole slew of changes, from work-from-home (WFH) opportunities to hybrid models of working. “The human resources department has to implement programmes that not only develop skill sets, but create an environment where wellness is a key component of support for the organization,” says Dr. Robinson. The average American spends over 35 hours per week working, which translates to roughly 1,900 hours per year—over 1/3rd of his or her lifespan. This makes a good work environment vital from a mental wellness perspective—and it is the HR personnel who need to be trained to evaluate and create a good environment. The new challenge for HR professionals—lack of employable people A new challenge rising up in today’s world is a shortage of skilled workers, as more and more numbers of people drop out of the workforce due to a multitude of reasons. According to data from the US Bureau of Labor Statistics, approximately 38 million people quit the workforce in the year 2022. The resignations were not just limited to any one industry or profession, but occurred across industries and roles. As HR professionals grapple with recruiting new talent, the challenge is balancing payroll budgets with the demands of employees who are themselves searching for financially-viable jobs, in an economy full of steep inflation. “It’s taking employers about 60 to 90 days to fill vacancies—that’s about two to three months,” Dr. Robinson observes. “HR departments themselves are facing burnout.” Careers in human resources are more needed than ever before—but also more challenging For HR professionals, staying on top of current trends is essential, as the workplace dynamics are liable to change and swing at any moment. With technology developments like Artificial Intelligence (AI) shaping not only the future of work but also hiring logistics, the world of work as we know it is changing. In the human resource industry itself, roles are changing as technology is being given more precedence. Chatbots are increasingly being used in the initial stages of the hiring process, and AI is being used to filter applications. Against this backdrop, the role of an HR professional is not just limited to understanding people but understanding the new rules of technology and how it is impacting the hiring process. HR professionals need to be human-centric in today’s era A larger number of people are quitting the workforce due to mental health challenges. Developing employees requires intensive people training, understanding how people “work” and how they perform work, and the core concepts of organizational development. The core skill of becoming an HR professional is developing people and helping them develop—in essence, being a people-person. HR professionals need to strategically assess how  employees’ internal values and external performance will help the organization be sustainable in the long run, especially in the face of larger attrition rates and the continual job changes people are willing to make today. Conclusion As the world changes and economies shrink, the workplace reflects the hurdles employers are facing. Budgets are tighter, both on the payroll side and household side, and attrition is at an all-time high. In this environment, HR professionals need to know how to perform a delicate “balancing-act” between choosing the right people with the available financial limitations they have on hand. Listen to Dr. Denean’s entire podcast on Spotify to understand how you can adapt, either as an aspiring HR professional or a seasoned veteran who wants to understand the changing workforce. Listen to the full podcast on Spotify here. Read the first blog in this series here. Other resources for learning about human resourcesHuman Resource Management Essentials You Always Wanted To KnowDiversity in the Workplace Essentials You Always Wanted To Know Organizational Behaviour Essentials You Always Wanted To Know Organizational Development Essentials You Always Wanted To Know

People are the core of an organization. An organization is not a machine but a living being composed of different people structured in different roles. In her podcast, People Power: Insights and Strategies for HR professionals, Dr. Denean Robinson, a professor and consultant in the field of human resources and leadership, explains how understanding people is central to the work of human resource professionals. Here are some snippets from the podcast which summarize the importance of understanding and working with an organization’s people power. Understanding the “personality” of an organization The strength that an HR professional has is their emotional intelligence, which no AI recruiter or Applicant Tracking System (ATS) can replicate. To understand how people work, HR professionals have to be self-aware and tuned to the states of mind and emotions of other people. This will help them understand how people’s personalities impact workplace dynamics, which, in turn, creates the “personality” for the organization, which again decides what kind of people will be a good fit for the roles offered there. Understanding human behavior will help HR professionals understand how the “mind” of the organization works and what kind of people need to be hired. Evaluating the personality of a potential employee HR professionals need to be adept with their communication skills so that they can draw out the person they’re evaluating and create a mental personality profile on the basis of what they say. They need to skillfully add up what they see on the resume plus how the person is presenting themself in the interview. They are responsible for developing a framework for smooth functioning of human capital. This means that HR professionals need to be good “human readers”—able to gauge whether a potential employee will live up to the role they’re applying for. Taking on the role of a leader “Companies have two customers—their external customers and their employees,” says Dr. Denean Robinson. Understanding what the external buyer wants is one thing, but you cannot do that without gaining insights into the characteristics of your own employees first. The role of an HR professional is not merely limited to hiring people but also overseeing how employees are doing within the organization and whether their needs are being met. They are the ones who report back to the CEO about how well people are adapting to their roles. Strong leadership skills are required to intervene if something is going wrong and bring it to the notice of the higher-ups. HR professionals are the ones making decisions that will potentially impact the way the organization works, including hiring across diverse backgrounds and experience profiles. Conclusion As American researcher, author, and speaker James Collins said, “Great vision without great people is irrelevant.” An HR professional’s first and foremost duty is understanding what type of people the organization needs to achieve its full potential, while lifting up the people who work for it. Human capital are the rungs of the ladder which will take the company to success. If you listen to the full podcast episode on Spotify, you’ll understand the secrets behind unlocking the people-power of your company. Stay tuned for the third blog in this series: an interesting reminder of the new challenges impacting modern HR departments. Listen to the full podcast on Spotify here. Read the third blog in this series here. Other resources for learning about human resourcesHuman Resource Management Essentials You Always Wanted To KnowLeadership Essentials You Always Wanted To Know Decision Making Essentials You Always Wanted To Know Organizational Behaviour Essentials You Always Wanted To Know

“Human resources is the heartbeat of an organization,” says Dr. Denean Robinson, professor and consultant in the field of human resources and leadership, in the podcast titled People Power: Insights and Strategies for HR professionals. That one word, ‘heartbeat’, is the key to understanding what human resources is all about. You’d be surprised to know that human resources is a fairly young field of practice. The concept of an “HR professional” dates back to the early 20th century, when employment clerks assisted in hiring people to work in factories in the US. From there, it has evolved into a complex system that includes but is not limited to labour laws, workplace ethics, and hiring practices, with specialized departments in organizations set up to regulate the human capital of the company. Let’s understand why knowing and studying human resources is so important today. Without a strong HR department, a company will falter In her podcast, Dr. Robinson speaks about how a robust HR department contributes to supporting the daily functions of an organization. Human resources management is all about understanding the capacity and role of the human capital in the organization and ensuring that every cog in the wheel of the human capital machine is working smoothly. As Dr. Robinson puts it, “Without a strong HR department, a company will falter.” It’s not just about hiring (and occasionally firing!) but also about training employees. And then, there’s the most important characteristic of human capital that HR professionals must watch out for: making sure that the company is not just hiring the right people, but the right people from diverse backgrounds. That’s what we’ll come to next. HR professionals are responsible for ensuring DE&I parameters are fulfilled Diversity is a new buzzword that’s changing how employers and HR professionals view the workforce. DEI, which stands for diversity, equity, and inclusion, is a term that encompasses the core aspects of an organizational framework. Even putting aside ethical concerns, organizations today just cannot function with a homogeneous set of people who have identical resumes, interests, and cultural backgrounds. That’s where the role of the HR professional, who is the one selecting the right mix of talents, comes in. Diversity in a workplace is not just about having people from diverse racial backgrounds. It is about choosing people who have vast and varied interests, across the range of roles available, so that collaboration across departments becomes richer and brainstorming sessions generate a diverse selection of ideas. People who are similar will have similar thought processes, but, for example, a company that has employees across age brackets will be more vibrant and will generate more learning opportunities, directly as well as indirectly. An HR department is not something a company should compromise on Dr. Robinson, who has more than 17 years of work experience in the field of human resources, leadership, marketing, and organizational development, says that it’s always best to have an HR department. An HR department functions as the bridge between the employees of the organization and the top management. So yes, the HR department is responsible for Fun Fridays, but also a redressal mechanism for filtering employee complaints and queries. HR departments function as a professional development component for the organization, assisting in regular ongoing education and ensuring the back-end processes of the company work well. They’re basically the “back-end developers” for the “front-end” workplace you see. Conclusion As HR departments are faced with the challenges pertaining to a modern workforce, understanding what human resource management entails is crucial for adapting to the needs of the 21st-century workforce. Aspiring HR professionals need to up their game, learning not just how to manage the workforce but also what the workforce looks like today. Our next blog in the series looks at the “people power” needed to manage a successful and thriving workforce. Listen to the full episode on Spotify, where Dr. Denean Robinson explains what the field of human resources requires in today’s world. Listen to the full podcast on Spotify here or watch the video on Youtube here. Read the second blog in this series here. Other resources for learning about human resources Human Resource Management Essentials You Always Wanted To KnowDiversity in the Workplace Essentials You Always Wanted To Know Organizational Behaviour Essentials You Always Wanted To Know Organizational Development Essentials You Always Wanted To Know