Service Quality

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$90.00 USD $33.00 USD

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$90.00 USD $33.00 USD

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Customer Reviews

Based on 5 reviews
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S
Sarah Johnson
A Comprehensive Guide to Service Quality

This book is an excellent resource for understanding service quality. It provides a deep dive into key concepts and practical approaches. Highly recommended!

R
Rajesh Mehta
Valuable Insights for Professionals

A must-read for anyone in the service industry. It explains complex ideas clearly and offers actionable strategies. Could use more case studies.

A
Aylin Y?ld?z
Insightful and Well-Structured

The book is insightful and provides a strong foundation in service quality principles. The examples used are relevant and easy to understand.

J
Jason Lee
A Forward-Looking Guide to Service Excellence

Service Quality by Christian Grnroos is a visionary take on what quality means in a service-driven economy. It highlights the importance of customer perception, long-term relationships, and value creation. This is an excellent guide for leaders aiming to innovate and refine their service strategies.

E
Elif Kaya
In-Depth and Conceptually Strong

This book does a brilliant job of dissecting the layers of service quality in both academic and practical terms. Grnroos's emphasis on relational quality and customer involvement is especially relevant in todays experience economy. A must-read for service designers and managers.